The Website of Dr. Mark Goulston

Usable Insight Blog

Posted on October 2nd, 2008 by Mark Goulston

I don’t know about you, but as I hear Obama and McCain questioning, putting down, ridiculing each other I am reminded of what most children experience when their parents are going through a divorce.

Because children are dependent on both their parents, not believing what they are saying cuts at the very core of their developing personalities on the ground floor of Basic Trust that Erik Erikson said forms the foundation of our personality.

If each parent is lying to you about the other, what other things is each capable of lying to you about just to make their case and be right. Just as you can’t be a little pregnant, you can’t really be a little dishonest. As a result, children shut down knowing they are dependent on the “adults” in their life but not knowing who or what to believe. They stay transfixed like deers in the headlight of a polygraph that’s about to explode.

And then after the divorce is settled each parent who was lambasting the other tells you to cooperate with them when you’re staying with them. That’s crazy making.

Isn’t that exactly what’s happening as we listen to Obama and McCain? When they each make such convincing cases about the other’s poor judgment, lack of experience, or just being plain dangerousness; when on November 5 one offers a concession speech and then tells us to give our full support to the next President, who twenty four hours was incompetent; and when without flinching they expect us to do so. Isn’t that just as crazy making?

In essence, prior to November 4, if you believe one candidate the other one thinks you are wrong and misguided, but if a day later you don’t give full support to the one who is elected you’re being uncooperative and anti-American.

That’s crazy. And being a psychiatrist I don’t use that term lightly. What do you think?

Posted on October 1st, 2008 by Mark Goulston

Seek first to understand, then to be understood.

-Stephen Covey, The 7 Habits of Highly Effective People

 

Whether or not the Bailout Bill passes, the President and Congress would do well to heed Covey’s advice.

Here is why.

When people are consumed with “fear and loathing” the upper, human part of their brain shuts down. The middle emotional brain boils over from all the tumult and does what Daniel Goleman calls an amygdala hijack. This is akin to fear acting in whatever way it can to either avoid or at the very least mitigate panic. This throws people into reacting usually in a reptilian, fight or flight lower brain way. At that point they will react as they did in other panicky situations in the past.

Imagine the process like water about to boil and then boil over. Once it boils over, it scalds whatever it touches. The solution is to raise the boiling point at which the middle brain boils over and throws us into our lower reptilian, fight or flight brain. This translates into being able to feel afraid, feel disappointed, feel angry without panicking or becoming hostile in our behavior. In essence, it means learning to “take the hit.”

Two common analogies to the President, his advisors and Congress trying to get the American people to listen to reason, are first, parents trying to get a recalcitrant teenager to do their homework or stop partying (Yeah, good luck with that one). Another analogy is a high integrity divorce attorney (yes, some do exist) attempting to get a “rich, angry and wrong” spouse from escalating an already out of control situation.

How do you get that teenager or that belligerent spouse to calm down and listen to reason? Here is a seven step approach:

  1. Do a rope-a-dope. Muhammad Ali did that to beat George Foreman. That means let them vent, let them punch themselves out, don’t take issue with each and everything they say. Don’t interrupt them. If you speak too early and they keep going say: “Oh excuse me, I thought your were finished. Please continue.”
  2. After they finish, pause for ten seconds. That pause will cause them to imagine you coming back at them, defending yourself, blaming someone else, making excuses, etc. If you do any of these, it will just stir them up again. They may even become anxious as they assume you will now come back at them, because that is what they would do if they were you.
  3. After the pause, look them squarely in the eye and in a caring, earnest, “seek first to understand” voice say: “You’re really angry, aren’t you?”
  4. If you are on target they will not fight you and instead say either: “Huh?” or “Yeah, I’m furious” or just plain “Yeah.”
  5. At that point respond with: “How angry are you?” They will probably respond with: “Huh?” or “Furious” or something like that.
  6. Next say: “How bad does that get for you?” They may again say, “Huh?” or “What?” If so repeat the question, “Yes, I’d like to know how bad it gets for you.”
  7. At that point they will often say some something like: “Real bad” or “Awful” or “Freaked out” and will often go from venting to e-x-h-a-l-i-n-g, and possibly even begin to cry with the relief that exhaling offers. They will begin to relax and at that point open their mind to you and listen to what you have to say.

If they now do give you their mind imagine you are now speaking not to a resistant teenager or foolish spouse/client, but to a scared child who has been separated from a parent in a big department store and is standing and shaking by the escalator. If you are the department store security person, you will listen to the child’s fears and tears and begin to start to talk withthem. At that point they may start to listen to reason. If you don’t and keep talking at orover them or even logically to them, they will re-escalate and their amygdala will hijack them again and you’re back to the races and further away from having them listen to reassurance…and if you’re the American people, further away with agreeing with anything. 

 

Posted on September 30th, 2008 by Mark Goulston

 

Cheaters: Is Society Tougher on Women?

 

Infidelity: Meg Ryan ‘vs’ Dennis Quaid — Gender Inequity in Cheating?
    Actress Meg Ryan thinks women have it tougher when they get caught cheating on their spouse. She should know. The actress lost her title as “America’s Sweetheart,” when it was discovered that she had an affair with actor Russell Crowe — while she was still married to actor Dennis Quaid. 

Ryan raised the question of gender inequity for cheaters during recent interviews to promote her new movie, “The Women,” which chronicles how Ryan’s character deals with the discovery of her husband’s affair. During interviews, Ryan admitted that she’d cheated on Quaid, but that he’d done so long before her – for much of their 10-year marriage. 

The couple, who have a son, Jack, 16, have been divorced since 2001. Quaid has since remarried to actress Kimberly Buffington, with whom he has twins. 

During a recent magazine intervew, Ryan admitted that Quaid “was not faithful to me for a long time, and that was very painful.” She told InStyle magazine that she blamed herself for their divorce for a long time: “When the woman cheats, it’s the woman’s fault. When the man cheats, it’s the woman’s fault,” she said. 

Divorce360 expert Tina Tessina, Ph.D, said Ryan’s commentary about the gender inequity for cheaters rang true, at least in American society. ”Everyone gossips about both men and women straying, but men get extra credit — it’s seen (especially by other men) as a coup on the man’s part,” said Tessina, author of “Money, Sex and Kids: Stop Fighting about the Three Things that Can Ruin your Marriage.” ”Women hide infidelity better, usually, but they’re seen as sluts and bad moms.” 

“Men have a sense of entitlement about sex — many of them feel that they have a right to sex, wherever it’s available. The more powerful the man, the greater the sense of entitlement. Women seem to be blind to this idea and incredibly shocked when they find out it’s happening in their marriage. I do believe that many men are less apt to stray if they are sexually happy at home, and their marriage is going well. Women seem to think that ‘being friends’ is enough to make a marriage work, men don’t. Sex is a much simpler transaction to a man than it is to a woman; emotional intimacy is usually much easier for women than for men,” Tessina said.

The problem is simple, according to relationship expert Brenda Della Casa, author of the book, “Cinderella was a Liar.” “We live in a society where both genders villify women and women villify themselves. Women tell one another and themselves they need to be poreless, wrinkle-free, thin, successful, beautiful, nurturing, sexy every day in order to be loveable. They tell themselves and one another they need to have a man and a ring by 35 and that if their man cheats, it’s because they didn’t satisfy him sexually, keep up appearances or give him soemthing he needed. If a woman makes the painful and heartwrenching choice to stay in the marriage and try and forgive a cheating husband, she’s villified for being weak or pathetic when a man who stayed with a wife who had been unfaithful would likely be looked upon as a good man or strong.”

Who’s at fault really? Despite her agreement with Ryan on the issue of gender inequity, Della Casa thinks anyone who cheats — regardless of sex — is at fault. “While it might be more comfortable to blame our partners for our own bad behavior, the fact is that cheating is a choice to betray your own word, your partner’s trust, health and heart and there are many better ways to deal with unhappiness than becoming a deceitful liar,” she said. “If you are unhappy with your marriage, communicate with your partner and take steps to heal the tears by going to counseling or changing your own behaviors. If you decide to sleep with another person and/or start a new relationship, the only  thing you are doing is adding to the destruction of your union.” 

Responding to a spouse’s cheating by cheating – what Ryan may have done – isn’t the answer, Della Casa said. “The fact that your partner cheated on you does not serve as a free pass to engage in the same behavior that hurt you so deeply. If you want to work through infidelity, there are ways to do it and many couples have been successful. If you don’t want to or try and cannot move past it, no one is ever forced to stay in a marriage. You don’t have to choose to be a liar and humiliate and disrespect your partner in that way,” she said. 

Infidelity expert Ruth Houston agreed. “If what Meg Ryan says is true about Dennis Quaid being unfaithful to her throughout their marriage, it sounds like her affair with Russell Crowe was a retaliatory affair that backfired. Revenge cheating never has the desired effect….Being divorced by her cheating husband after he found out about her retaliatory affair, and subsequently being dumper by her lover when the affair became public knowledge, must have left her with serious self-esteem issues.”

Who cheated and why isn’t important to Quaid, who — eight years since the split — has created a new life and family for himself. He responded to Ryan’s recent confessions by expressing concern over how they might the couple’s teen-age son. “I find it unbelievable that Meg continues publicly to rehash and rewrite the story of our relationship,” he said, adding that he was upset that his son had “to be reminded in a public way of the turmoil and pain that every child feels in a divorce.”

Dr. Gilda Carle agreed. “It’s been eight years, and enough is enough! The fact that Ryan continues to discuss this shows that it is still part of her life,” said Carle, author of “How to Win When your Mate Cheats.” “The more she hangs onto the past, the more it keeps her connected to it — and to Quaid.”

Houston said harping about how Quaid’s infidelity “serves no real purpose at this point other than to allowing her to finally vent about it after all these years. But one has to wonder why she would bring it up after all this time. It sounds like she still has unresolved issues regarding his affairs. That’s why it’s so important to discuss the cheating with the cheater regardless of whether the two people stay together  and work things out, or go their separate ways. Otherwise they’ll carry unwanted baggage into their next relationships.”

Carle said the bigger issue is what Ryan’s doing to her son by making the allegations public: “Quaid is right about raising this issue again in public in front of their son who is at the age of trying to make sense of his own relationships with the opposite sex. Why add to his burden? Meg Ryan told Diane Sawyer, ‘I just feel like every now and then you have to fill in the gaps for people.’ I say, ‘Why?’ And who are the ‘people’ she feels she must impress?”

In her book, Carle said, she points to the difference between people who handle their problems internally or people who are driven by external influences. ”Having an internal drive will get you to soar above the vicissitudes of those around you who criticize your behaviors. But being externally affected places you at the mercy of such ‘people’ who you will never be able to please. My advice to Meg Ryan is get a thicker skin, forgive your ex for the past, and get on with your own life. Letting go is a necessary trait for anyone who opts for greatness.”

TIPS TO WORK THROUGH INFIDELITY

Are you working through marital problems? Before they become overwhelming, Dr. Mark Goulston, author of “Get Out of Your Own Way,” offers this advice:

He said, she said. Here we go again with Meg Ryan and Dennis Quaid. 

Who’s to blame? If Quaid is like most men he’ll say he fooled around for the sex, but still loved his wife. If Ryan is like most women, she’ll say she did it for the love she wasn’t receiving or feeling toward her husband.

Here is the real problem…In most relationships, the honeymoon fades and each partner experiences disappointment not just in that, but in the other person. And neither is skilled at addressing the disappointment effectively. Left unaddressed, disappointment becomes frustration, irritability until familiarity does really lead to contempt.

The key to solving this is to learn how to confront each other when disappointed and before it hardens into something much worse. Tips for doing that include:

1. Proactively set a time to speak at least once a month to see if the relationship is on track for each person.
2. Set ground rules of only focusing on observable behaviors, how it made you feel and think, and what you would like the other to differently going forward.
3. Do not go into character assassination, make presumptions about their feelings or intentions without really knowing for sure.
4. Do not use words like “Never” or “Always.”]
5. Balance your criticisms with things that you really appreciate about the other and thank them for those.
6. Realize that an unforgiving attitude is incompatible with any relationship lasting.

Posted on September 30th, 2008 by Mark Goulston

September 30, 8:33 AM
by Heather Huhman, Entry Level Careers Examiner  

While on the job (or internship) hunt, potential employers will throw you some real curve balls in the interview room – and your answers to these questions will determine whether or not you move to the next stage of the hiring process.

So, what are some of the toughest questions you might face, and what are the best answers?

 
1. Why should we hire you?
 
Basically, what can you provide the organization that others can’t? You must go into the interview knowing how your skills, knowledge and personality relate to the position.
 
Amanda Joyner, vice president and general manager of Monster Youth, provides an example of a good answer to this question: “From our conversations, it sounds as if you’re looking for someone to come in and take charge immediately. It also sounds like you are experiencing problems with some of your database systems. My high energy and quick learning style enable me to hit the ground running and size up problems rapidly. I’m a team player who maintains a positive attitude and outlook. I have the ability to stay focused in stressful situations and can be counted on when the going gets tough. I’m confident I would be a great addition to your team.” 
 
2. Tell me about yourself.
 
I’ve always found this question particularly difficult. It’s so open-ended you could go in a wide variety of directions with your answer. 
 
However, Mark Goulston, M.D., author of “Get Out of Your Own Way at Work…and Help Others Do the Same,” advises, “Your answer should show that you have checked out the position being offered, the company and what it seems to be trying to accomplish now. It should also show a self-awareness of your skills, what you’re great at and what you may need additional training in. Also, people are interested not only in what you know or can do, but also what you have already done that produced a positive, measurable result for someone else. Don’t talk about personal stuff unless asked specifically. And if you do, the interviewer wants to get a sense of your values, attitudes and how you spend your time.”
 
3. What is your biggest weakness?
 
Again, another real stickler. I’ve been known to answer this question with “I work too hard” and “I’m a perfectionist.” While both of those statements are true, they are really just strengths disguised as weaknesses.
 
Chandlee Bryan, a career coach and résumé writer, says, “Answering questions on your biggest weakness is a delicate balance. You want to make sure that you provide candid information on areas that you could - or have improved - but you also don’t want to run the risk of being eliminated from the game altogether. Therefore, make sure you don’t present a weakness that is an integral function of the job you’re interviewing for.”
 
4. Why do you want to work for our organization?
 
For this question, you need to know yourself, the organization and the particular interview extremely well. The only real way to be successful here is to do your homework before walking into the interview.
 
“I have researched your company and have even spoken with current employees. You have a reputation for valuing individual input while promoting a team environment – what better conditions for someone like myself to excel in!” is an example of a good answer, according to David Lewis, SPHR, regional manager of Express Employment Professionals.
 
5. Where do you see yourself in five years?
 
I once had someone respond to this question with, “Five years is a quarter of my life so far. It’s really hard to imagine the next five!” While I understand five years is a long time for students and recent graduates, this is an important question that shouldn’t be callously answered.
 
“The reply in this case should be vague,” said Denise Anne Taylor, professional development consultant for Competitive Advantage, Inc. “For example, ‘I look forward to continually growing professionally and maintaining my skills and abilities to leverage company goals.’ If a candidate is too specific, they may state an unrealistic goal that the interviewer knows cannot be met, and therefore talk themselves out of a job opportunity.”
 
Finally, if you really want to edge out the competition, practice makes perfect. “Silently reading or reviewing isn’t enough because when we start to vocalize the words come across different than in our head or on the page. Based on how the responses sound you may want to make modifications. Also, I recommend being taped in a practice interview situation. Although it can be uncomfortable to watch later, you will identify at least one significant change you want to make that will help you be more successful in the real situation,” said Diane C. Decker, co-author of “First Job Survival Guide - How to Thrive and Survive in Your New Career.”


Topics: Interviews

Posted on September 29th, 2008 by Mark Goulston

first seen at:

 

Why the Bailout Failed to Pass – Hoisted by Our Own Petard

 

 by Mark Goulston

Hoisted by one’s own petard 

1.    (idiomatic) to be hurt, or destroyed by one’s own plot or device, of one’s own doing which one intended for another; to be “blown up by one’s own bomb”

He has no one to blame but himself; he was hoisted by his own petard.

 

Most people have a short attention span during non-stressful times and when they are afraid that attention span drops to zero.  As a result people jump without thinking, onto what they hear, draw the wrong conclusion, and then remain fixated there resistant to new facts and evidence.  Such a mindset is much stronger than all the logic and convincing in the world.

 

Witness how a tantruming baby can bring an entire dinner if not vacation to its knees. 

 

This is what is happening in the current financial crisis and why once people are locked onto believing that the bailout is all about Wall Street and giving the pigs who caused it a second chance at the trough they will not change their minds.

 

Given how often I have seen people stay fixated on the wrong thing until the bitter end, I am not optimistic about their changing their mind soon in this crisis.  I hope I am wrong.

 

What usually changes their mind is such a real threat (vs. “dire”) to their survival –losing that job, not having money to buy food, having their car repossessed, or junior returned from college for failure to pay tuition—that they finally see the light and being right or self-righteous doesn’t seem so important.  People will keep choking on pride until something is literally choking them to death.

 

How did we develop such “jump to the wrong conclusionitis?”  Americans by nature find reading, listening, thinking painful and will avoid all of them if they can.  They have lost their curiosity and replaced it with what is exciting in the moment.  They have become adrenaline junkies where they keep chasing after what is interesting at the expense of what is important.  And that compulsion/addiction is reinforced everywhere.  Why wait for something to be satisfying when you can get immediate gratification now?  Why bother with college when you can become an American Idol?  Why bother learning when you can be a “know it all” today?

 

Wall Street, sensationalistic movies, video game manufacturers, ipoderations  and political candidates have done everything they can to take advantage of this increasing tendency to be both thoughtless and impulsive.

 

On the latter note, both candidates do everything they can in every ad they run to take whatever the other has said out of context, because they know they can hook you and me and bend you to their will.

 

Unfortunately, this devolution (reversing evolution) of Americans from thoughtful humans to thoughtless animals has now put us all on the hook.

Posted on September 28th, 2008 by Mark Goulston

I just watched NY Times columnist Tom Friedman, author of Hot, Flat and Crowded.

Call me paranoid, call me too conspiracy/Oliver Stone minded, but…

Do you believe that in order to compete successfully, oil companies, auto companies, etc. have suppressed or bought up competing intellectual property that might have threatened their market dominance and control? If you do believe it, then isn’t it possible that these companies already possess the rudimentary, if not further developed technologies to use alternative sources of energy?

For instance, at the risk of being naive and ill informed, I cannot imagine that there haven’t been already developed theories/technologies to utilize two forces necessary to life and to this planet’s existence, namely solar energy and gravitational pull (look how we depend on the latter to whip explorer missions past planets toward other planets).

In order to compete effectively in the future, if not survive through the present, we might want to have energy companies, auto companies and any other companies that may have suppressed competition (to increase barriers to entry) open their vaults or memories to what they have shredded.

If the above is true, the energy crisis has already been solved, but the solution is being withheld. All the remains is to implement the solution.

Louis Brandeis wrote: “Sunlight is the greatest disinfectant.”

It may turn out to also be the road to our survival and salvation.

I think survival trumps profit. I think calming the fear of the many trumps feeding the greed of the few. Don’t you agree? What do you think?

Posted on September 28th, 2008 by Mark Goulston

There is a central flaw to the notion of “free market” economy.  How “free” is a market when the odds favor whoever has the leverage? 

 

The United States has been in denial of one of the main reasons a “free market” approach has worked for us for so many years, at the very least since WWII.  When you are insulated from invasion (prior to 9/11), are a creditor vs. debtor nation, have market dominance and have a mindset (innovation, cooperation and collaboration), skill set (ability to carry out innovation), and capacity (infrastructure, monetary resources) that is superior to the competition, it’s easy to promulgate a free market philosophy.

 

However when you become a debtor nation (dependent on the generosity and vulnerable to the stern actions of your creditors), are no longer insulated from terror or invasion, and possess a mindset, skill set and capacity that is inferior to the competition.  And when you are foolish enough to spend money you can’t afford to fight the enemies of a “free market” –namely terrorists and regimes that support it—when you have lost the competitive edge in a “free market” because of the above, that is a recipe for disaster and may contribute to the problems we face now.

Posted on September 27th, 2008 by Mark Goulston

First seen at:

 

Eye contact, my kingdom for some eye contact

 

The first Presidential debate is in the can. What did we see? What did THEY see?

 

Much has already been said about, Barack Obama referring to John McCain by his first name, repeatedly saying: “John is right,” and John McCain referring to his opponent as Senator Obama.  People have thought Obama may have been disrespectful while McCain was being belittling bordering on contemptuous.

 

As a communications and emotional intelligence expert, I’ll throw a couple more observations into the mix.  Just consider them as additional data points.

 

As I watched the interchange between Obama and McCain, I was having some deja vus about my experiences in head-to-head confrontations from my professional life.

 

John McCain rarely made eye contact with Barack Obama during the first presidential debate.  Being an interventionist and former trainer of FBI and police hostage negotiators, I have been in many confrontations.  I never break eye contact and have come to conclude that those who will not make eye contact with me have something to hide or at least more to hide than me.

 

What frees me to make eye contact is that my total focus is on improving the situation for the people I am with (that comes mainly from my training as a medical doctor).  Don’t get me wrong.  I am passionate about my hopefully informed opinions, but being right has never been more important than making the situation better.

 

Over time I have observed that those who don’t make eye contact with me are more concerned with being right and winning than making the situation better.  I think they look away, because when I look at them from my vantage point there are three things present that cause them to be nervous:

 

  1. They know they care much more about winning and being right than solving or improving a situation.
  2. I know they care much more about winning and being right than solving or improving a situation.
  3. They know that I know they care more about winning and being right than solving or improving a situation.

 

Two more observations about the debate.  Obama on several occasions stopped needing to make his point and deferred to Jim Lehrer to move the debate ahead.  Also when Obama was directed to speak directly to McCain, he did. McCain never did that.

 

After noticing that a couple more things occurred to me:

 

  1. It demonstrated Obama’s commitment to the process and moving if forward more than being right or having the last word in any conversation.  It wasn’t a sign of weakness, but a more circumspect view of keeping a process moving ahead vs. having it be derailed by ego.
  2. It demonstrated that Obama is coachable and seems to have an internal monitor to keep him on track with what is important, which is not to be confused with being wishy-washy or not steadfast. 

 

Like you, I look forward to the Vice Presidential debates.  And like you, I look forward to our electing a President who is focused on improving your lot and mine and improving the way America is viewed by the world.

 

Posted on September 26th, 2008 by Mark Goulston

First seen at:

There are none so blind as those who will not see;

none so deaf as those who will not hear;

none so ignorant as those who will not listen;

and none so foolish as those

who think they can change anyone

who will not see, hear or listen.

- Warren Bennis

 

Need a little reassurance?  Need to hear some solutions?

I know I do. Here is what I will be watching and listening for in the Obama, McCain, Biden and Palin debates.

Do They Engender Trust?

They don’t lie, become defensive or evasive (as evidenced by shifting eyes or becoming fidgety).  They thoughtfully listen and consider the question so that we don’t feel they are brushing it off. When they don’t understand or have an answer, rather than dodging it or coming up with some pat response (”full of sound and fury signifying nothing”), they will lean into the question respectfully demonstrating its legitimacy and the person who asked it and commit to getting that answer and providing it by a specific time.

Do They Command Respect?

Given the candidates’ personal and professional accomplishments and challenges they have faced and persevered through, I respect them all.  If however they resort to blaming, finger pointing, excuse making or in any way shirking away from taking responsibility for their actions and decisions, that will hemorrhage through my respect for them.  If they stay mired in the problem vs. the solutions and if they are clearer in their blaming than in their solving I will further lose respect for them. 

Do They Instill Confidence?

This is the biggest challenge.  We have all lost confidence in the financial markets, our government, our representatives and anyone being able to get us out of this mess. More than any of the three, this is the one factor that most needs a tourniquet right now.

What I will need to see and hear in the candidates to instill confidence in me for them are that they do engender my trust and command my respect (and don’t do anything to lose it), but I will need to see something more.

I will need to see in their eyes and countenance something that I call TCDCC If I see it, I will have more confidence, if I don’t I will have less. I think you will feel the same

TCDDC – Thoughtfulness, Consideration, Deliberation, Decisiveness, Clarity

Thoughtfulness

This is an anti-American idea whose time has come.  We no longer have the luxury of being a creditor nation and THE superpower to shoot from the hip and believe it will be tolerated. Thoughtless and carelessness will lose us everything and already have taken their toll internationally.  Thoughtfulness means asking any question you need in order to clarify the question being asked of you.  We like people who are a quick and deep study, but we cannot abide people who react from not understanding what they are being asked. To become a more thoughtful country, which we are long overdue in becoming, we need to reverse the American mindset that can’t stand reading, thinking or learning. In the world’s eyes we have become a country of ignorant blamers, whiners and excuse makers. We need to become more curious and less “know it all.” 

Consideration

Poise — and respect for a question being asked you– begins with a pause.  The more a candidate comes up with a pat and default answer, especially one we’ve heard before, the less we will feel they are truly considering the question they are asked.  Consideration demonstrates that you are not only hearing what is being asked, but are listening to what the real significance of it is.  The less your response indicates that deeper listening, the more people will feel you are giving them short shrift.  That will not work any longer.

Deliberation

That’s what a responsible jury does after it has heard all the evidence presented to it.  They need to sort through what makes sense and doesn’t, what feels right and doesn’t, what is important (as informed by your values) and isn’t.  This leads to the last two elements.

Decisiveness

After someone has listened deeply, considered what they heard and deliberated on, a leader needs to make the decision.  The ability to pull that trigger without being trigger happy is critical to effective leadership.  And if that person can weave what they’ve heard through sound judgment and a track record of making successful judgment calls, that will go a long way to instilling confidence.

Clarity

The clearer, more specific AND concise they are in communicating the more confidence we have in them. There are few things that increase doubt and lower confidence more than when some appears confused or confusing.  This is perhaps the greatest sign of intelligence.  People who again give pat answers are clear but seem to be dodging something and people who go on and on seem to know they have talked too much and instead of stopping and pulling their foot out of their mouth, proceed to lodge it even deeper.

I hope I have practiced a little what I have preached.  But for the time being, “Please pass the remote control, the popcorn and the Xanax.”

On September 30, 2008, 9:30-11 AM PST I am proud to be hosting a very special seminar which will go a long way to transforming the culture of your company, organization and your life from transactional to transcendent. Please join me at Become a Tribal Leader, September 30, 2008 9:30-11 AM PST. Live virtual seminar featuring Dave Logan, John King and Halee Fisher Wright authors of Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization at The Center for Great Management. 

 

Also I would like to welcome you and hope you will join me as part of Keith Ferrazzi’s GREENLIGHT Community, which is just launching.  You will find much to learn and many people to connect with and discover the true power of relationships.
Posted on September 23rd, 2008 by Mark Goulston

First seen at:

 


How do you tell the truly worthy from the truly greedy

to lead us into the future?

The truly worthy jump at a second chance

to make right what was done wrong.

The truly greedy keep defending their actions

and then ask for more

the moment you want something additional from them.

 

If Jane and John Doe with lousy credit and a lousy track record take more risks and lose more money in Las Vegas, would Las Vegas give them a second chance and reward them with more money?

 

I don’t think so.  So why should senior executives who risked and lost and furthermore did not steward their companies profitably or properly benefit from a bailout? Just the fact that they are not being prosecuted, get to keep at least one of their second homes, and most importantly are being given the chance to redeem themselves should be compensation enough.

 

What are we so afraid of?  Why can’t we tell them the following: “This is your compensation (I like the $400k max. price the candidates have spoken about), take it or leave it.”

 

We are afraid that if we put conditions or restrictions on them, that they’ll reveal their true nature and values of being more self-serving than concerned about the public trust and they’ll walk.  And then what will we do?

 

We have become so intimidated by how difficult these executives have made their jobs out to be.  We think, “Better to have someone with experience and mediocre or worse results than you or me who can hardly balance our checkbooks.”  An empty suit seems less frightening than no suit at all.

 

I recently saw the movie American Gangsters where in a rush at the end of the movie they reveal how much of the New York City police department was purged of its corrupt policemen during the 1970’s.  The movie didn’t go into it, but I’m sure many citizens thought that corrupt cops who at least were not murderers might be better than no cops.  Apparently those fears did not get the better of New York City who weathered the storm and their police department was cleaned up in time.

 

Maybe the time has come to give the leaders of these companies a “Take it or leave it” deal with compensation entirely connected to results (including repaying the American taxpayer).  At the very least it should bring forth the ones who are more dedicated to making things right than to their own self-interests. 

 

As for the others who don’t come forth, let them leave.

 

Afterthought. I think the current crisis offers America the greatest opportunity to overhaul its transactionally myopic (get the deal, do the deal, next deal) culture and transform it into one that transcends the “zero sum game” that our lives and relationships have deteriorated into.  That would be something we can all look back on with pride rather than shame. 

 

Our parents and theirs made the world safe for us in WWI and WWII.  Can we do no less for our children?

 

***

On September 30, 2008, 9:30-11 AM PST I am proud to be hosting a very special seminar which will go a long way to transforming the culture of your company, organization and your life from transactional to transcendent. Please join me at Become a Tribal Leader, September 30, 2008 9:30-11 AM PST. Live virtual seminar featuring Dave Logan, John King and Halee Fisher Wright authors of Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization at The Center for Great Management. 

 

Posted on September 16th, 2008 by Mark Goulston
first seen at: basil and spice!
When you focus on what needs to be done today and just do it,
you stop being afraid of what might happen tomorrow.
-Bob Eckert, CEO and Chairman, Mattel

Bob Eckert, the CEO of Mattel, Inc., told me the story of a time when panic nearly overtook him. It was Sunday afternoon in 1990, and the 35-year old Eckert, then a division president at Kraft Foods, stared at the NFL game on television. He felt like a deer in the headlights of a career disaster.

Kraft had been accused of price gauging in the Chicago Tribune. The outcries against the company and Eckert were immediate and strong. “Legislators were talking about coming down on Kraft as a monopoly and multiple trade rags said that heads were going to roll,” he recalls. “And the head that would roll first would no doubt be mine. My fear of failure was palpable.” Watching the game, he felt like he was about to be massively and injuriously tackled.

Bob Eckert kept staring at the television and listened to an interview with the innovative Cincinnati Bengals coach Sam Wyche. The Bengals – who had won the Super Bowl the previous year — had just lost their ninth game of the season. Wyche had been called on the carpet; it was common knowledge that he was about to lose his job.

A reporter approached him and said: “Coach, you’re going to get fired on Tuesday. Tell me about it.” Wyche responded directly to the camera: “You know I’m going to get fired Tuesday and I know. But that’s not important. What is important is to help this team get better up until I’m let go.”

Eckert felt stunned. “It seemed like he was talking directly to me,” he said. The next morning, he went back to work accepting that he would be fired, but determined to help the company do better in the meantime. Instead of continuing to feel like Chicken Little worrying about the sky falling, he applied himself to important tasks that pulled Kraft through the crisis.

Needless to say, Eckert wasn’t fired. He stayed on at Kraft, became its President and CEO, and moved on to the top job at Mattel, Inc.(where he has continued to heed this advice through the recalls of many Mattel products using lead paint).

“Of all the advice I’ve ever received and followed, Wyche’s is pre-eminent,” Eckert told me later. “Maybe it’s because when you’re alone in self-doubt it can escalate rapidly until you can’t move. But when someone who’s in the hot seat shows such determination, it can inspire you to develop your own resolve. Wyche’s advice helped me to overcome being afraid to fail. It guides me still.”

The above was excerpted from“Chapter 16: Panicking” Get Out of Your Own Way at Work …and Help Others Do the Same, by Mark Goulston, M.D. Perigee Books, $14.95).

Of additional interest on the topic of this blog in the same book is “Chapter 9: Lacking Self-Discipline.” The essence of that chapter is that life is not about self-discipline, it is about habits. Successful people have different habits than unsuccessful people AND people who panic have different habits than those who remain calm. A habit is a routine behavior that you do regularly that requires little to no effort to maintain, because it has become internalized.

* LINKS AND EVENTS FOR USABLE INSIGHT SUBSCRIBERS:* WE ARE ALL IN THIS WORLD TOGETHER, BUT IN TIMES OF FEAR WE PULL APART, ISOLATE AND THAT’S WHEN FEAR CAN TURN TO PANIC. IT DOESN’T HAVE TO BE THAT WAY. IF YOU WANT TO BUILD A TOUGH, SMART, “BAND OF BROTHERS” TEAM AND CULTURE THAT CAN MAKE IT THROUGH ANYTHING, PLEASE, PLEASE, PLEASE SIGN UP TO ATTEND THIS SEMINAR. Become a Tribal Leader, September 30, 2008 9:30-11 AM PST. Live virtual seminar featuring Dave Logan, John King and Halee Fisher Wright authors of Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization, hosted by Dr. Mark Goulston at The Center for Great Management.

* Join my new FOCUS and READY, AIM, CHANGE Groups at the new Keith Ferrazzi community. Sign in and become a member.

Posted on September 10th, 2008 by Mark Goulston

First seen at DIVORCE360


Me thinks divorcing couples doth protest too much…
Children DO cause divorce.

Why is it that one of the first things divorcing couples will say and keep saying to their children is that they did not cause the divorce? Is it love or is it something else?

When I’ve asked couples I have seen in marital therapy (realize they are seeing me because they have problems) how their relationship was before they had children, most will say that it was happier. They were more carefree, playful, happy and most importantly and poignantly they remember putting a smile on each others’ face. One husband told me: “Before we had children, she thought I was funny and now she tells me I’m silly. And guess what? The more she tells me that, the sillier and angrier I become.”

Since this is too close for comfort, very quickly they will catch themselves and say something like: “Now don’t get me wrong, we love our children, but we did get along better before we had kids.”

Children per se don’t cause divorce. What they do cause is a vulnerability in “not ready for prime time…and parenting” couples to push through and turn the cracks in a marriage into gap that you could drive two divorce attorneys through.

Increasingly parents are ill prepared to realize and accept the responsibility involved in putting their own immediate needs aside to protect and prepare their children for the world. And to do this without resenting their kids.

A very honest mom once told me one of the rudest awakenings she ever had in life: “In all candor I think I had children with the dream that they would unconditionally love me. I had no idea of how much the reality was that they would unendingly need me and then become so angry when I didn’t do what they wanted.”

The conflict arises when the inner animal pleasure/pain instinct to hurt their demanding, tantruming children is at odds with a less strong desire to protect them. When that conflict is too powerful, parents will deflect and displace it onto their spouse. They believe their marriage can take the “slings and arrows” of outrageous feelings they have toward their kids and for that matter their parents and their bosses at work.

What they fail to realize until it’s too late is that the bond that is supposed to last until “death do you part” turns out to be “the weakest link.”

What to do if before this happens to you - The “Are We on Track?” Conversation

Every two weeks or at the very least once a month sit down with your spouse and talk about whether you are both on track with what you want your relationship and family to be. This is a time to share goals and values. Also make this a time to talk about expectations and disappointments, but most importantly to offer sincere “Thank you’s” and sincere “I’m sorry’s” with commitments to change that you keep.

Many couples don’t do this because their gut tells them they are moving apart and they have a fear that bringing it out into the open will make it worse…it won’t. The more you don’t speak about these things, the more difficult it becomes and the worse the situation gets. Left unattended, disappointment over time turns into disdain and then marital death.

So set your time for your first, “Are we on track?” conversation now.

Hear more relationship tips from Mark’s appearance on Oprah

NEW USABLE INSIGHT FEATURE (links and upcoming events and links) - so many of my loyal subscribers have about events and other recent columns/articles I have written.

* Become a Tribal Leader, September 30, 2008 9:30-11 AM PST. Live virtual seminar featuring Dave Logan, John King and Halee Fisher Wright authors of Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization, hosted by Dr. Mark Goulston at The Center for Great Management.

* Join my new FOCUS and READY, AIM, CHANGE Groups at the new Keith Ferrazzi community. Sign in and become a member.

* Come Out, Come Out Wherever You Are: Networking for Wallflowers in SuccessNet from BNI.com.

* “That’s me” or “That’s someone I work with” Quiz

Posted on September 9th, 2008 by Mark Goulston

Newsweek

Author of The Month: Dr. Mark Goulston
first seen at BASILANDSPICE

Dr. Goulston, you are a prolific writer, the envy of many. What drives you to put pen to paper or fingers to keyboard?

If you want the real reason, it’s because I listen much more to patients, clients and family than they listen to me. I have discovered that it is less important what you tell people you care about than what you enable them to tell and ask you. As I listen I am inspired by the trust and confidence people have in me to come up with solutions for them, but usually what they want most is to be listened to, feel understood by someone and feel understandable to themselves. I also have written in a journal since the first day I finished my medical internship thirty two years ago and now have 186 volumes. I was never a very good writer or good in English in high school, as a pre-med and then as a medical student, but continuing to write has helped me become clearer, more articulate and better able to communicate and help others. In 40,000+ pages of journal entries you will find the rough drafts of my five books, 350 published articles, syndicated columns and blogs. Clearly there is a lot leftover.

How has your childhood influenced who you are today?

I think my parents did the best they could and were good at problem solving, but I never felt understood by anyone and over the years ached to be. It has taught me that there is a huge difference between being a “human doing” and a “human being.” Solutions help you more at doing; understanding helps you more at being.

Who has been your greatest mentor in life?

I have been fortunate to have several including Dr. William McNary, Dean of Students, Boston University School of Medicine who believed in me when I didn’t, who stood up for me when I couldn’t, and who taught me never to give up on people. Next Dr. Edwin Shneidman, perhaps the greatest living authority on suicide, also taught me that when you listen for the hurt in people, it comes out like pus from a wound and then the healing begins. He also taught me that “having horror heard helps heal hurt.” Then Albert Doskind, a key executive under Lew Wasserman at MCA-Universal and responsible for starting the Universal City Tour and after than Universal City Walk helped me realize that the most important gift you can give your children is to educate them (and because of largely my wife’s effort, and of course my children’s, I now have bragging rights over the education and then college education my children have received). Over the past several years I have been deeply honored to be mentored by Warren Bennis, the foremost authority on leadership in the world. Every time I am with Warren I try to absorb into my DNA his smartness, brightness, kindness, wisdom and charm (something he has in spades that I will never possess). What I have learned most from Warren who is one of the most interesting people you could ever meet is that it is far better to be interested than interesting.

During your training of FBI and police hostage negotiators, what incident stands out in your mind?

Helping hostage negotiators learn to save as many lives through the use of empathy as with a technical strategy has happened over and over. One slightly odd incident however that comes to mind was an introduction that Sheriff Sherman Block gave to begin a training day saying “That rumors of my demise have been greatly exaggerated.” He died a week later.


What has been your greatest success in life?

For many years I had a psychiatric practice largely populated by suicidal patients who had made multiple attempts prior to seeing me. None of them killed themselves and I rarely if ever hospitalized any of them. One patient said to me: “That you stopped me from killing myself was not the miracle you performed; it’s that you helped me reach the place where I wanted to live.”

Post Traumatic Stress Disorder (PTSD) is often on your mind. Why?

I wrote PTSD for Dummies last year and with its publication reawakened my compassion and sadness for people psychologically imprisoned by it. I especially feel for returning soldiers and veterans, policemen and firemen who have sacrificed so much to protect and defend the rest of us from harm and who because of PTSD may never know the peace of mind that they richly deserve. I even start to cry now as I write this.

Parkinson’s And Shock Therapy

How To Earn Forgiveness And Rebuild Trust After Betrayal

Posted on September 8th, 2008 by Mark Goulston

May the Final Campaign Begin

Style vs. substance, substance vs. style. What’s a country in trouble to do?

Obama and Palin have the charm and the ability to be passionate about their opinions without sounding opinionated. However, their charm has its limits. Obama has an evangelical feel to his, reminiscent of a less strident Jesse Jackson. Palin has a wonderful homegrown, homespun, just folks style that may play in Peoria, but will it play in Washington, New York, Chicago and Los Angeles?

McCain and Biden are the pit bull, attack dogs who are trying to show restraint to be more diplomatic and dare I say, presidential. That will not be easy for them. Zebras and politicians don’t change their stripes. Sometimes younger leaders from JFK to Clinton to Obama can evolve in office. However the last time I checked, neither McCain or Biden were young. I think they are as evolved as they are going to get.

Here’s the challenge we face. The best leaders are those who have both style and substance. FDR had it and JFK was on his way to developing substance. Reagan had the style (as the “great communicator”) and a group of substantial advisors that he trusted and delegated to. Bill Clinton developed it (in office vs. recent appearances, where he seems to have trouble not being # 1).

Such people are rare. Obama and Palin appear to have the style, but are unproven regarding substance. McCain and Biden have the substance (or at least the experience), but unleashed reveal a style that could lead to Howard Dean level gaffs.

As I look at the Obama-Biden vs. the McCain-Palin tickets I am reminded of my junior high and high school where the Principals/Headmasters were firm, impassioned, but diplomatic and the Vice Principals were the enforcers.

From a purely stylistic POV, I would rather be inspired vs. intimidated by a leader, and if someone is needed to do the enforcing, I’d prefer it be the second in command.

Like many Americans I am eagerly looking forward to the Presidential and Vice Presidential debates and hope that in them we see everyone’s true colors, because that is closer to who they really are and closer to how they will lead behind closed doors when they are elected.

Posted on September 1st, 2008 by Mark Goulston

 

Say “Yes” to get them off your back today; ruin their life tomorrow.

Every time you say, “Yes” to your child
when the world would say, “No
you not only enable their immaturity and impulsivity,
you disable them from being able to compete successfully
(and be happy) when they grow up.

My Usable Insight from last week: Does YOUR Child Have “The Right Stuff” (a.k.a. Spoiled Childen - Part 1) hit a nerve and generated many emails and this week’s offering above.

 

Parent’s don’t want to say, “No” and set limits on their children for a variety reasons – all of them wrong — including: a) wanting their children to like them; b) not wanting their children to be angry at them: c) wanting to give their children what they never received from their own childhood; d) hoping their children will be more appreciative and behave themselves; e) just wanting to shut their kids up and avoid ear shattering temper tantrums.

 

In the near future I am planning to add Usable Insight quick tip (2-3 mins) video blogs such as: “How to Say, “No” to your child and make it stick from infancy until death do your part.”

 

If that is something you would find helpful in addition to my Usable Insight mailing, please leave a comment telling me so and also suggest some real life issues from your personal and professional lives that you’d like immediately usable tips on.

 

Also please visit me at the  “Obstacles - What’s Holding You Back?” group at my partner Keith Ferrazzi’s (author of Never Eat Alone) community.  Please check it out, share and learn how to overcome your roadblocks to success and happiness.

 

 

 

 

Posted on August 30th, 2008 by Mark Goulston

Art of Networking
“Come Out; Come Out Wherever You Are”
Networking for the socially challenged.